Effective Date: October 27, 2026
1. Introduction
At GolfSimLane, operated by LOOPCART LLC ("we," "us," or "our"), we aim to provide a transparent shipping experience. This Shipping Policy explains where we ship, what it costs and how long it takes.
2. Where We Ship
- Shipping area: the contiguous United States (the 48 continental states and Washington DC).
- Not currently served: Alaska, Hawaii, US territories (such as Puerto Rico, Guam and the US Virgin Islands), APO/FPO/DPO military addresses and addresses outside the United States. Freight items cannot be delivered to PO boxes.
3. Shipping Costs
- Standard shipping is free on all orders shipped within our shipping area. No shipping fee or handling fee is added at checkout.
- Freight deliveries (large items such as enclosure kits) are free curbside deliveries. If you need an extra service such as inside delivery, it is quoted separately and agreed in writing before you pay.
4. How Orders Are Fulfilled
GolfSimLane is an online retailer. We do not hold stock in a warehouse of our own: your order ships directly from the US warehouse of the brand or distributor that supplies the product. An order with several items may arrive in separate packages from different warehouses.
5. Processing and Delivery Times
- Parcel items (launch monitors, projectors, simulator packages and accessories): processing takes 1 to 3 business days after your order is confirmed, and transit takes 2 to 7 business days. Estimated total delivery time: 5 to 10 business days.
- Freight and made-to-order items (such as custom-size enclosure kits): the production and delivery timeline is confirmed in your written quote before any payment. The freight carrier contacts you to schedule a delivery appointment.
- Cut-off time: orders placed after 5:00 PM Eastern Time, on weekends or on US public holidays are processed the next business day.
- Delays: if an item is delayed or becomes unavailable after you order, we email you within 2 business days with the new estimated date, and you can cancel for a full refund.
- Delivery times are estimates and may vary because of carrier delays or severe weather.
6. Carriers
- Parcel carriers: USPS, UPS and FedEx.
- Freight (LTL) carriers: for example FedEx Freight, Old Dominion, XPO Logistics or Estes Express.
7. Order Tracking
Every order is tracked. Once your order ships, you receive an email with the carrier name, your tracking number and a tracking link. For help with tracking, contact us at support@golfsimlane.com.
8. Delivery Issues
8.1 Delayed or Lost Packages
- If your order has not arrived within the estimated delivery time, contact us at support@golfsimlane.com. We open an investigation with the carrier.
- If the package is confirmed lost, we send a replacement or refund you in full.
- If tracking shows your package as delivered but you have not received it, please check the shipping address, your neighbors or building management, then contact us.
8.2 Damaged Packages
- For freight deliveries, please inspect the boxes before signing and note any visible damage on the delivery receipt.
- If your order arrives damaged, take photos of the packaging and items and contact us within 30 days of delivery. We replace the item or refund you in full, and we cover any return shipping.
9. Missing Items
If any items are missing from your order, contact us within 30 days of delivery with your order number. We will send the missing items or refund them.
10. Returns
Returns are accepted within 30 days of delivery, with no restocking fee. Return shipping is paid by us for defective, damaged or incorrect items, and by the customer for change-of-mind returns. Full details are in our Return and Refund Policy.
11. Incorrect Address
- Please make sure your shipping address is correct. We are not responsible for orders shipped to an incorrect address provided by the customer.
- If a package is returned because of an incorrect address, we contact you to arrange reshipment. Any reshipping cost is quoted to you before it is charged.
12. Contact Information
GolfSimLane (operated by LOOPCART LLC)
Phone: +1 (505) 528-5512
Email: support@golfsimlane.com
Business Hours: Monday to Friday, 9 AM to 5 PM Eastern Time
Registered business & mailing address: 8206 Louisiana Blvd NE, Ste A #10540, Albuquerque, NM 87113, United States (mailing address only: no showroom, no walk-ins)