Return and Refund Policy

Effective Date: October 27, 2026

1. Scope

This Return and Refund Policy applies to all purchases made on the GolfSimLane website, operated by LOOPCART LLC (the "Website").

2. Contact Information

3. Return Window and Eligibility

You can request a return within 30 days of delivery, for both defective and non-defective products.

  • Change-of-mind returns: the product must be new, unused, undamaged and in its original packaging, with all accessories and manuals.
  • Defective, damaged or incorrect items: accepted regardless of condition. Please send photos or videos of the issue.
  • Made-to-order and custom-size items (such as custom enclosure kits): covered for defects, damage in transit and incorrect items. Any change-of-mind return conditions for these items are stated in your written quote before you pay.
  • A proof of purchase (order number) is required for all returns.

4. How to Return an Item

  • Email support@golfsimlane.com within 30 days of delivery with your order number and the reason for the return.
  • We reply with a return authorization (RMA) and the return address. Returns go to the US warehouse of the brand or distributor that shipped your order, which is different from our mailing address in Albuquerque. Please do not send returns to our mailing address.
  • Pack the item securely in its original packaging and ship it within 7 days after receiving the RMA, with a trackable shipping method.

5. Return Shipping Costs and Fees

  • No restocking fee on any return.
  • Defective, damaged or incorrect items: we pay the return shipping. We send you a prepaid label or arrange a freight pickup.
  • Change-of-mind returns: the customer pays the return shipping. Parcel items can be returned with USPS, UPS or FedEx. Large items (such as enclosure kits) must be returned by freight; on request, we give you a freight quote before you ship so you know the cost upfront.

6. Refunds

  • Refunds are issued after we receive and inspect the returned item. We email you to confirm the approval or rejection of your refund.
  • Refund processing time: approved refunds are processed within 7 business days after we receive and inspect your return, to the original payment method. Your bank or card issuer may then take 5 to 10 business days to show it on your account.
  • Eligible change-of-mind returns are refunded the full price of the item. Defective, damaged or incorrect items are refunded in full or replaced, as you prefer.
  • Partial refunds may apply to items returned used, damaged or with missing parts for reasons not due to us, and to returns sent back more than 30 days after delivery.

7. Order Cancellation

  • Before shipment: you can cancel for a full refund.
  • After shipment: the order can no longer be cancelled and follows this return policy (no restocking fee; return shipping paid by the customer for a change of mind). See our Cancellation Policy.

8. Exchanges

We replace items that are defective, damaged or incorrect. To request an exchange, contact us at support@golfsimlane.com.

9. Items That Never Arrived

If your order does not arrive within the estimated delivery time shown in our Shipping Policy, contact us. We open an investigation with the carrier and, if the package is confirmed lost, we refund you in full or send a replacement.

10. Your Legal Rights

This policy does not affect any rights you may have under applicable law.

11. Questions

GolfSimLane (operated by LOOPCART LLC)
Phone: +1 (505) 528-5512
Email: support@golfsimlane.com
Business Hours: Monday to Friday, 9 AM to 5 PM Eastern Time
Registered business & mailing address: 8206 Louisiana Blvd NE, Ste A #10540, Albuquerque, NM 87113, United States (mailing address only: no showroom, no walk-ins)